ShoreTel

Beyond mere business phone systems

ShoreTel’s Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on a brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

Our on-premise business VoIP phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

Kumatech Inc. is uniquely positioned to provide the highest quality turnkey deployments and support for ShoreTel VoIP/UC .  We are technology enthusiasts whose expertise includes all areas required to provide true end-to-end solutions and maintenance support for a VoIP/UC infrastructure.  Kumatech has been in the business of providing corporate network managed services for almost 30 years. So we have the credentials, experience and references you would expect from a world class network services provide.

Click here to see five unique differentiators that make Kumatech the best choice to deploy and support your ShoreTel unified commutations solution.

Additional ShoreTel Product information

In 9 minutes, see why 75% of people who see the ShoreTel system buy a ShoreTel system.

On-Site Demo

Get hands-on access to our complete line of ShoreTel phones, desktop and system management software and see for yourself why ShoreTel consistently rates the highest in performance and value when compared to all major brands.

**Request an On-Site Demo

Business VoIP anyone can use.

ShoreTel’s UC solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master ShoreTel Communicator’s built-in tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session.

 Supporting Info: ShoreTel IP Phones | Open Integration | Products Overview

ShoreTel also delivers pre-built connectors to leading applications, including Salesforce.com and MicroSoft Dynamics CRM.

 99.999% availability for 100% peace of mind.

The business VoIP phone system’s distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission-critical business continuity. The switch-based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

 The lowest TCO in the industry.

A total cost of ownership(TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

Lowest TCO Guarantee Program | The ShoreTel TCO Tool, insight into unanticipated costs

 Customer Testimonials

ShoreTel is now among the Top Three U.S. IP Telephony  companies and validates what we have been hearing from customers over and over again – that ShoreTel is the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC).

We have more than 170 customer success stories and video testimonials on our customer success page. In its market share summary report for the second quarter of 2011, independant researches found that ShoreTel is the fastest-growing player in the U.S. and worldwide Internet protocol (IP) telephony markets in terms of year-over-year revenue growth.

BDO Canada | First Security Bank | Flynn Canada | Buffalo Sabres | City of Oakland | City of Camarillo | City of Sioux Falls | ReMax Premier Realty | San Francisco Giants
CNET Networks | Superior Court of California, County of Napa | United States Army Corps of Engineers | Uptime Technologies | Cascade Valley Hospital | McKenzie Sports

Virtualized Deployments.

ShoreTel applications, such as unified messaging or system administration, can be installed on physical and/or virtual servers residing in a data center or on premise. Centralized or distributed – ShoreTel customers can leverage the deployment model that best suits their specific IT environment.

Business Process Integrations

Today’s organizations increasingly rely on best-of-breed business process solutions to remain competitive and to ensure efficient operations. ShoreTel’s support of open standards offers customers the flexibility to integrate leading applications with their business communications systems.

•Salesforce.com From within a single application, Salesforce.com users can handle their business communications, and benefit from ShoreTel’s robust feature set.  Learn more, Call Center Adapter Video

•Microsoft Dynamics CRM Seamlessly integrates Microsoft Dynamics CRM with the ShoreTel business communications system for access to customer records during every call.  Learn more, ShoreTel Microsoft Dynamics CRM Integration Specs

•Microsoft UC Integration Solutions include controlling ShoreTel phones and seeing telephony presence via the Microsoft Lync 2010 or Office Communicator (MOC) client and exchanging IM and presence information between ShoreTel Communicator and Lync or MOC users.  Learn more, ShoreTel Integration with Microsoft UC

•Universal CRM Connector By insulating the user from having to perform the phone system side of programming,  this desktop “helper” speeds the development of proprietary screen pop applications.  Learn more,

•NetSuite CRM Combining two leading products into a single interface for enhanced productivity, shorter response times, and greater flexibility.  Learn more, ShoreTel NetSuite Integration

•Cost Recovery Integration Integrates ShoreTel with legal and professional services accounting software for accurate call tracking and billing.  Learn more, ShoreTel Cost Recovery Integration

•Web Dialer Highlights and creates clickable links to phone numbers found on any Microsoft Internet Explorer and Mozilla Firefox Web page. Learn more, ShoreTel Web Dialer

Independent Vendor Comparisons of the Top Systems

Unified Communications Comparison Report: Provides an independent evaluation by Gartner of the top 12 Unified Communications vendors, including Cisco, Avaya, Mitel, and Microsoft.

Nemertes Research IP Telephony Vendor Rankings: See how IT professionals rated the top 6 IP telephony vendors across three main areas: value, customer service, and technology.

ShoreTel Products Docs

ShoreTel Architecture Overview

Why is ShoreTel so brilliantly simple? Discover why and how ShoreTel’s distributed architecture for IP telephony eliminates complexity through reliability, ease-of-management, and ease-of-use.

Click here to launch the ShoreTel Video Demo video.

ShoreTel Unified Communications Overview

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Additional Product information

 Communicator and IP Phones – Self-Paced Training

Using ShoreTel Conferencing

Using Mobility – Self-Paced Training